RETURNS POLICY Mondesa
In the unlikely event that you are not delighted with your goods, we will offer you a replacement or refund for unused goods in sale-able condition. *(some exceptions apply, see below). We request that you return the goods to us in new, unused and sale-able condition, complete with the original packaging, within 7 working days of receipt. Please contact us for a returns number prior to sending the item back.
Our returns policy complies with the Malaysia Consumer Protection (distance selling) regulations. The customer is responsible for the cost of return postage.
ITEMS RECEIVED AS GIFTS.
If you need to return an unwanted gift (excepting personalised and made-to-order items which are non-returnable) we will either need to have the payment details of the purchaser for a refund, or if you would rather they were not aware of the return, we can offer you a credit voucher to the value of the goods. There is no time limit on use of the credit voucher. We will accept back new, unused items (except personalised and made-to-order items) in their original packaging provided that they are in saleable condition, and you will need to notify us by email (within ten days of receipt of the goods) of your intention to return the item. Please contact us for a returns number prior to sending the item back. If the item has been bought some time before being given as a gift, and is not current stock, we reserve the right to refuse the return.